28 Jul Simple Ways Of Improving Customer Service That Will Benefit Your Practice
Having excellent customer service is extremely important when running a practice. Whether they are speaking to the doctor about a specific treatment plan or they are on the phone with a receptionist about a question with their bill, patients want to be treated with respect and care. Patients are more likely to keep coming back to your office if they have a great experience while at the office.
At Prescription PR our team of healthcare marketers can help you improve your customer service and show you ways to prevent bad reviews. Call us today to learn more about our different doctor marketing services.
Ways to Improve Customer Service
There are many simple ways to improve your customer service. Here are some of the ways that you can start implementing in your office today:
- Empathy – Being empathetic towards patients shows them that you care about them and you want to help them find a solution. By saying things like “I would be upset if that happened to me” with sincerity, it shows patients their doctor understands what they are going through
- Timeliness – Be on time. When there is a delay, many patients feel as though they are not important and get frustrated with the doctor. When delays do unexpectedly happen, make sure to explain why there was a delay, truthfully.
- Be Positive – This is especially important for the front desk employees. Being friendly and happy when a patient first walks into an office sets a precedent for the rest of the patient visit and is crucial to prevent bad reviews and have effective doctor marketing.
- Keep Your promises – If you or a staff member says “ I will get back with you today” do it. Even if you couldn’t find the answer, just calling the patient to let them know you are still looking into it, gives them a peace of mind and also gives you a bit more time to find the answer to their question.
How we can help
Customer service is an essential part of running a practice, and at times it can be a very time-consuming task to make sure all patients have a positive customer service experience in your office. At Prescription PR, we can help! Let us take over the doctor marketing for your practice so you and your office can focus on what matters, your patients.
Our team is trained and knowable toward doctor marketing and can help you with any needs you may have regarding marketing for your practice. Call us today and see how we can help your practice!