15 Sep Importance Of Reputation Management
There is nothing more important than a doctor’s relationship with their patients.
Your patient’s feedback is essential for attracting new patients and for improving your practice’s reputation. With a rise in social media and the ability to share what is on your mind whenever and wherever, reputation management is as crucial as ever.
At Prescription PR, we specialize in doctor marketing and understand the reputation-driven healthcare field. We recognize the importance of reputation management in this digital-based society and can help your practice be perceived in the best light possible.
- If your phone number or address is incorrect or nonexistent online, it can create a poor image of your practice. You may look unprofessional and not credible to new patients who are seeking a doctor in your field.
- Social media is a great customer service tool. With the array of social media sites where customers can interact with businesses, it is important to have a strong online presence in order to maintain those relationships. If a patient comments on a post with a question or comment, we encourage commenting back as soon as possible to build personalized trust with your patients.
Reacting To Reviews
- Whether it’s a positive or negative review, it’s important to respond to reviews in a polite, professional manner. Taking accountability and fixing what went wrong with a customer’s experience is essential to maintaining a positive reputation.
Stay Branded And Uniformed
- It is important that your practice’s message and brand is cohesive among all platforms. This adds credibility to your practice and helps patients understand what your practice is about.
Solicit Good Reviews
- Highlighting positive reviews left by patients on your platforms is a great tool for doctor marketing because it can attract new patients and build trust with old ones.
In today’s digital society, people rely on reviews for recommendations and are constantly utilizing online platforms to find new practices. Therefore, doctors can’t afford to have a bad reputation online. If you would like to learn more about how Prescription PR can help with your doctor marketing and help maintain a positive reputation for your practice, feel free to contact us today!